It’s tough to open a new London food hall in the ghost of its former self. When Arcade Food Hall, née Theatre, opened in 2019, it brought together a clutch of the city’s hottest restaurants of that year to one glossy, glassy building at Centre Point, near Tottenham Court Road. It should have worked; the food was there. A clunky ordering system — and then the small matter of a COVID-19 pandemic — meant it didn’t.
Tough as it may be, JKS Restaurants — the group behind a suite of the city’s best, (Michelin-starred), and most innovative kitchens — has done it. The new new Arcade Food Hall is less of a collection of kitchens and more of a panoptic restaurant in its own right. A new ordering system, with table service and no queueing, makes dining feel effortless, while the range of food on offer (and the fully fledged southern Thai restaurant upstairs from chef-grower-maven Luke Farrell) makes it as suited to a dinner occasion as to a soaker-upper after a night out in the West End. The music is Now That’s What I Call 90s pop, dance, and hip-hop. The room is busy. The vibe shift? It’s good.
Take a look around, before it opens on 22 April.
Even with its revamped approach to ordering that makes it feel like more of a restaurant than a food hall free-for-all, likely the hardest decision to make at Arcade is going to be what to order. Here’s a handy guide for each ground floor kitchen.
Hero
Hero BBQ Chicken Wings
Grilled, not fried, for increased smokiness, which marries with the heady richness of the makhani sauce that coats them.
Manna
Smashburger
A classic for a reason: caramelised crust; melting cheese; acid and savour from the condiments.
Bebek! Bebek!
Sate marrangi
“Beef rump satay, peanut sauce” doesn’t quite do justice to the quality of this dish, with its oily and moreish umami from the peanuts.
Sushi Kamon
Tempura prawn sando
Yes, it sounds like a hype dish ready to disappoint. But some clever touches — frying not just the prawns, but also the nori in filligree batter; adding pickled kumquat for prickling sweetness — mean it lives up.
Shatta and Toum
Shawarma wrap
One of the cases where the obvious order, is the obvious order: a meticulously engineered version of a classic.
Arcade Provisions
A hot sandwich from the Hendersons
Margot and Hector’s offering is a rotating one, but it’s always going to be the pick: mutton and anchovy an early front-runner.
The Jelladrome
Strawberries and cream trifle
The best of the two “architectural” desserts currently on the menu, it has all the notes of British summer, with the nifty lift of rose.
The minimalist signage that greets would-be diners, reflecting the traffic on New Oxford Street.
Downstairs, arcades at Arcade.
The space feels considerably buzzier than its previous incarnation, especially at night.
Michaël Protin
That’s aided by a much-improved ordering system, which lets diners order from their tables more like a traditional restaurant; they can also pick a counter from one of the kitchens.
Michaël Protin/Eater London
Here are those kitchens.
At Bebek Bebek, the vibe is Indonesian, kicking off with a darkly grilled, broodingly rich beef satay.
The finished dish is fragrant, sticky, and probably demands a reorder.
It’s joined by two “smashed” poultry dishes from the island of Java and the cities of Yogyakarta and Surabaya: bebek goreng, here. and ayam penyet. The former is smashed duck leg, first confit...
The latter its chicken counterpart. The crisp, salty batter crumble on this dish is a particularly clever touch; both use cooling herbs and sweet-sour-salty sambals to cut through the meat.
At Manna, developed with Bake Street co-founder Feroz Gajia, the focus is on Americana.
Smashburgers, a cornerstone of Gajia’s menu in north London, do good time on the flattop.
Pickles, mustard, and ketchup keep it simple.
They’re joined by Nashville hot chicken burgers and tenders, both lurid carmine with an oil made from cayenne and a “panoply of paprikas.”
Pickles on the side.
There’s also the jalapeño popper chicken burger, pleasingly sweetened from some hot honey.
At Hero, the focus is on the chatpatta flavours of Delhi and the wider Punjab, with many dishes enveloped in makhani sauce heady with fenugreek, tomato, and kabab masala.
A butter chicken pau joins the wings, whose flavour profile and composition will be familiar to fans of Brigadiers, in the City.
A stacked tandoori gobhi aloo pau, dusted in chilli garlic salt.
At Shatta and Toum, developed with Berenjak chef Kian Samyani, it’s shawarma time.
It comes along with barbari, seasoned with za’atar, and a reinterpretation of cacik, the cucumber and yoghurt dip.
And the identity of each kitchen is strong enough that all the dishes fulfil their function: to work together as a spread.
Michaël Protin
With bejewelled sushi rolls from Sushi Kamon and hot sandwiches from Margot’s Pride rounding out the savoury offer...
And architectural jellies inspired by classic desserts — here strawberries with cream, and lemon meringue — bringing up the sweet end.
They bring together a brown butter biscuit base (no, not now Gregg Wallace) with blancmange, jelly, and ice cream.
Upstairs is Plaza Khao Gaeng, Luke Farrell’s meticulous homage to regional cuisine of southern Thailand.
The dishes carrying their cargo.
Tickets coming off the line. Plaza is a separate restaurant of its own, but the new design of the floor below — with sit-down service and at-table menus — makes it feel congruous with the whole development.
(Enjoy the view on the way up.)
The open kitchen at Plaza, illuminated by strip lighting designed to mimic its inspiring counterparts in Thailand.
Michaël Protin
The structure of the menu invites sharing the intensely sour, hot, and savoury gaeng over plates of rice. Some are dry and rich, like a khua kling of pork, chilli, pepper and turmeric; others, like a gaeng som of fish, tamarind, garcinia, and green papaya, are puckering.
Michaël Protin